I answer emails in the order they are received and I try to respond as promptly as possible. I mostly reply within 24 hours of receiving an email, but if there is an increased volume of inquiries it may take me 2-3 business days to get back to you. To help me respond to you faster, please only send one email per inquiry.
Due to an unforeseen event, the item you ordered suddenly became out of stock and is no longer available. I promise these cases are rare. However, if an item in your order does become unavailable, you will be contacted within 24 to 48 hours about the cancellation. If your order contains additional items, these items will still be shipped to you and the unavailable item will be removed from your order.
As soon as your order ships, you will receive an email confirmation to the email address you entered on your order. If for some reason, you did not receive an email, please check your spam folder and add email@example.com to your safe sender list.
You can also check your order status by signing into your accounton the website or by tracking your package.
Your credit card will only be charged once after your order ships.
If you just placed your order, what you are seeing on your bank account is an authorization. This is a common bank practice handling credit card transactions to ensure sufficient funds and account authenticity. This authorization will clear (depending on your bank, usually within 48 – 72 hours.) If you need help speeding up the process, you can contact the issuing bank of your credit card.
Please only click the “Place Order” button once to avoid multiple authorizations.
Items will be shipped through the United States Postal Service (USPS). You will choose your selected method of shipment upon checkout, and the price will automatically be calculated based on your shipping address. International orders will take longer and we will send your tracking information once payment is made.
All orders that exceed $500.00 USD will receive complimentary shipping and will require a signature confirmation. You or a third party must be available to sign for the package upon delivery. If you are unavailable to sign at the time of delivery, your item/s will be sent back to your local post office. You will be responsible for scheduling a redelivery with a date/time that you will be available to sign for your package.
Orders will be packaged and shipped Monday through Friday only during normal business hours.
Items will not be shipped on all major federal and government holidays. Please allow ample time for ordering and delivery around holiday times. We cannot guarantee the standard shipping times during peak seasons and cannot accept responsibility for delays due to unforeseen circumstances such as natural disasters or government shutdowns.
If item does not arrive on time, please contact your local post office first. If for any reason items arrive damaged, please send us a detailed description of the condition of garment along with pictures to our customer support team at firstname.lastname@example.org. Upon review, arrangements will be made for a return or exchange on a case by case basis.
If item is lost during transit and does not arrive, please contact your local post office first. If item cannot be located, please email our customer support team at email@example.com. Arrangements will be made to replace the missing item on a case by case basis.
Please contact us at 347-377-0383 Monday through Friday between 8:00 am to 5:00 pm Eastern Time (ET) or email us at firstname.lastname@example.org if you have any further questions, comments, or general feedback.
Here at Marilyn Mills Collection, I want you to be in love with your garments. If your purchase does not make you feel amazing, items may be returned and exchanged for another size (if available) or item. A store credit will be given upon receipt of the returned garment as long as it meets our policy requirements.
For returns and exchanges, shipping will be paid for by the buyer, using the courier of your choice. Original shipping charges are non-refundable.
Please make sure your items are returned new and in mint condition, unused, unwashed, unaltered, undamaged, and with all MARILYN MILLS garment tags still attached. Returned items must be free from wear, odors, stains, make-up stains, and any other condition that would prevent the item from being sold as new. Returns that do not meet our policy will not be accepted and will be sent back to the customer. Upon receipt and acceptance of returned garment, we will send you a confirmation email, and a store credit will be issued for future use. Please return item in its original package if possible.
All returns should have a postmark that is no later than 10 business days from the date you received your package. Please return the product to the following address with a copy of your receipt. Simply notify us by e-mail of your return. All returns must include tracking information. Marilyn Mills LLC P.O. Box____________ _____________, FL _____
Refunds are issued in the form of a store credit, upon receipt of the returned item/s. An email notification will be sent to you including the coupon code to be able to apply your store credit towards your next purchase. We do not refund shipping costs or customs fees.