Shipping Policy
How long does it take for my order to ship?
Regular orders can take up to five (5) business days to process (counting starts on the following day) and then ship with the chosen method. Express orders take two (2) business days to ship (counting starts on the following day). Overnight shipping will be processed and shipped on the same day if purchased during regular business hours. If purchased after 5 p.m., the order will be processed and shipped the following day. We will email you the tracking number once the order has shipped.
What Postal Carrier will be shipping my items?
Items will be shipped through the United States Postal Service (USPS), a reliable carrier. You have the convenience of choosing your preferred shipping method at checkout, giving you control over your delivery, and the price will be automatically calculated based on your shipping address. Please note that the delivery time may be longer for international orders, and we will provide you with the tracking information.
Will I need to sign for my package upon arrival?
All orders exceeding USD 1000.00 will receive complimentary shipping and require a signature confirmation. This means that you or a third party must be available to sign for the package upon delivery. If you cannot sign at the delivery time, your item/s will be returned to your local post office. You will be responsible for scheduling redelivery by contacting your local post office with a date and time that you will be available to sign for your package. Please note that if the package is not scheduled for redelivery within 3 days, it will be returned to us, and additional shipping charges may apply.
Do you ship on the weekends and holidays?
Orders will be packaged and shipped only during regular business hours, Monday through Friday. Items will not ship on all major federal and government holidays. Please allow ample time for ordering and delivery around holiday times. We cannot guarantee the standard shipping times during peak seasons and cannot accept responsibility for delays due to unforeseen circumstances such as natural disasters or government shutdowns.
What if my package doesn’t arrive or items arrive damaged?
If your package doesn’t arrive or if items arrive damaged, we’ve got you covered. If the item is lost during transit and does not arrive, please get in touch with your local post office first. If they cannot locate the item, please email our customer support team at Info@Marilynmillscollection.com. We will take full responsibility and make arrangements to replace the missing item on a case-by-case basis. If items arrive damaged, please email our customer support team with a detailed description of the garment’s condition and pictures. We will arrange a return or exchange case by case upon review, ensuring your satisfaction and peace of mind.
Please get in touch with us at 347-377-0383 Monday through Friday between 8:00 a.m. and 5:00 p.m. Eastern Standard Time (EST) or email us at Info@Marilynmillscollection.com if you have any further questions, comments, or general feedback. We are here to assist you and will respond promptly to ensure your ultimate satisfaction.
RETURN POLICY
How do I return or exchange an item?
Here at Marilyn Mills Collection, I want you to be in love with your garments. If your purchase does not make you feel fabulous, items may be returned and exchanged as long as they meet our policy requirements. Our return policy is designed to ensure your satisfaction and confidence in your purchase.
Merchandise may be returned for exchange or full refund within fourteen (14) days of the original purchase date when accompanied by the original sales receipt. This receipt is your proof of purchase and is crucial for any return or exchange. Swimwear and intimates cannot be returned or exchanged for sanitary reasons. All merchandise returned for exchange or refund must be in perfect saleable condition.
For returns and exchanges, shipping will be paid for by the buyer using the courier of your choice and must include tracking information. Original shipping charges and customs fees are non-refundable. Returns that do not meet our policy requirements will not be accepted and sent back to the customer. Upon receipt and acceptance of the returned garment, we will send you a confirmation email and issue your refund in the same currency and country/region as the original purchase. Please return the item in its original package if possible and notify us by email at info@marilynmillscollection.com with the subject line 'Return Request' when you return it. You may ship the product to the following address:
Marilyn Mills Collection
P.O. Box 5951
Lake Worth, FL 33466
