How long does it take for my order to ship?
Regular orders can take up to five (5) business days to process (counting starts on the following day), and then they are shipped with the chosen method. Express orders take two (2) business days to ship (counting starts on the following day). Overnight shipping will be processed and shipped on the same day if purchased during regular business hours. If purchased after 5 pm, the order will be processed and shipped the following day. We will email you the tracking number once the order has shipped.
What Postal Carrier will be shipping my items?
Items will ship through the United States Postal Service (USPS). You will choose your selected method of the shipment upon checkout, and the price will automatically be calculated based on your shipping address. International orders will take longer, and we will send your tracking information also.
Will I need to sign for my package upon arrival?
All orders exceeding USD 1000.00 will receive complimentary shipping and require a signature confirmation. You or a third party must be available to sign for the package upon delivery. If you cannot sign at the delivery time, your item/s will return to your local post office. You will be responsible for scheduling redelivery with a date/time that you will be available to sign for your package.
Do you ship on the weekends and holidays?
Orders will be packaged and shipped only during regular business hours, Monday through Friday. Items will not ship on all major federal and government holidays. Please allow ample time for ordering and delivery around holiday times. We cannot guarantee the standard shipping times during peak seasons and cannot accept responsibility for delays due to unforeseen circumstances such as natural disasters or government shutdowns.
What if my package doesn’t arrive or items arrive damaged?
Please contact your local post office first if the item is lost during transit and does not arrive. If the Post Office cannot locate the item, please email our customer support team at Info@Marilynmillscollection.com. We will make arrangements to replace the missing item on a case-by-case basis. If items arrive damaged, please email our customer support team with a detailed description of the garment’s condition and pictures. Upon review, we will make arrangements for a return or exchange case by case.
Please contact us at 347-377-0383 Monday through Friday between 8:00 am to 5:00 pm Eastern Time (ET) or email us at Info@Marilynmillscollection.com if you have any further questions, comments, or general feedback.