How long does it take for my order to ship?
Regular orders can take up to 5 business days to process (counting starts on the following day) and then they are shipped with the chosen method.
Express orders take a maximum of 2 business days to ship (counting starts on the following day).
Overnight shipping will be processed and shipped on the day it was ordered, if purchased during normal business hours. If purchased after 5pm, order will be processed and shipped the following day.
A tracking number is automatically emailed once the order has shipped.
What Postal Carrier will my items be shipped through?
Items will be shipped through the United States Postal Service (USPS). You will choose your selected method of shipment upon checkout, and the price will automatically be calculated based on your shipping address. International orders will take longer and we will send your tracking information once payment is made.
Will I need to sign for my package upon arrival?
All orders that exceed $500.00 USD will receive complimentary shipping and will require a signature confirmation. You or a third party must be available to sign for the package upon delivery. If you are unavailable to sign at the time of delivery, your item/s will be sent back to your local post office. You will be responsible for scheduling a redelivery with a date/time that you will be available to sign for your package.
Do you ship on the weekends and holidays?
Orders will be packaged and shipped Monday through Friday only during normal business hours.
Items will not be shipped on all major federal and government holidays. Please allow ample time for ordering and delivery around holiday times. We cannot guarantee the standard shipping times during peak seasons and cannot accept responsibility for delays due to unforeseen circumstances such as natural disasters or government shutdowns.
What if my package doesn’t arrive or items arrive damaged?
If item does not arrive on time, please contact your local post office first. If for any reason items arrive damaged, please send us a detailed description of the condition of garment along with pictures to our customer support team at Info@Marilynmillscollection.com. Upon review, arrangements will be made for a return or exchange on a case by case basis.
If item is lost during transit and does not arrive, please contact your local post office first. If item cannot be located, please email our customer support team at Info@Marilynmillscollection.com. Arrangements will be made to replace the missing item on a case by case basis.
Please contact us at 347-377-0383 Monday through Friday between 8:00 am to 5:00 pm Eastern Time (ET) or email us at Info@Marilynmillscollection.com if you have any further questions, comments, or general feedback.